A Massachusetts woman says she was nearly kicked off a flight after her 3-year-old was forced to urinate in her seat. Jennifer Deveraux says that it happened Monday on JetBlue Flight 518 from New York to Boston.
Deveraux says the plane was delayed on the tarmac when her daughter, Summers, asked to use the bathroom. But Deveraux says the flight attendant said, “No, sit down,” and Summers urinated in her seat. Deveraux says she got up to clean the mess and the attendant yelled at her again.
“It wasn’t about bad customer service at that point, it was about bad human decency. My daughter was sitting in a pool of urine and I couldn’t do anything about it,” Devereaux said. “And as a mom it just broke my heart.”
“And I said, ‘please give me a break. My daughter had an accident because you wouldn’t let me take her to the bathroom. After I clean it up I will sit down.’ She turned around and reported it to the pilot,” Jennifer said.
Eventually the pilot turned the plane around and started to head back to the gate. He announced over the loud speaker that there was a non-compliant passenger on board, and they were bringing her to security. That’s when Devereaux says she got really scared.
Fortunately, an off-duty pilot who was sitting two seats in front of her came to her defense and convinced the crew to let her stay.
Devereaux says JetBlue apologized Saturday and offered her a $50 credit and $5000 to the charity of her choice.
“I am so happy this all turned around for the good,” Jennifer said.
JetBlue says employees will undergo sensitivity training.
We know that the flight attendant was following regulations, but also wonder why they didn’t allow the passengers out of their seats and notify the flight deck. What do you think? Did they let this go too far? What would you have done?
(Information from CBS Boston)