Delta Air Lines

Delta flight diverts due to Flight Attendants’ “Bad Behavior”

Delta flight diverts due to Flight Attendants’ “Bad Behavior”

On January 22nd, 2016, a Delta Airlines Boeing 757-200, registration N751AT performing flight DL-2598 from Los Angeles,CA to Minneapolis,MN (USA), was en-route at FL370 about 180nm south of Salt Lake City,UT (USA) when the captain decided to divert the aircraft to Salt Lake City telling ATC he wanted to hear from his flight attendants. The aircraft landed safely on Salt Lake City’s runway 16R about 40 minutes after leaving FL370.

It is assumed that multiple flight attendants became involved in an interpersonal dispute of some sort while working the flight. A passenger reported three cabin crew were sent off due to “bad behavior” on board. Delta Airlines subsequently sent a letter of apology stating:

“… some of our team members did not display their best behavior. We expect our flight crew to be nothing but courteous and professional at all times and what you experienced was far from that. I am sorry we didn’t deliver on our brand promise for you today.”

The aircraft remained on the ground in Salt Lake City for about 80 minutes, replacement crewmembers were sent and the flight continued reaching Minneapolis with a delay of 75 minutes.

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