American Airlines Pulls 737 Jets With Oasis Interiors From Service

American Airlines Pulls 737 Jets With Oasis Interiors From Service

American Airlines has removed 14 of their 737-800 aircraft that have been converted to the new “Oasis” interior which match the new, ultra-cramped 737 MAX.

Apparently, American identified defects on two of these 737’s and decided to pull all aircraft which had similar work done by the same vendor.

Here’s a story from May 18, 2018 warning of issues: American Airlines flight attendants sound alarm about Project Oasis

Oasis? It’s more like hell on earth. – AA passenger

Here is American’s message sent via a “Special Jetwire” message: 

“At American, safety is our number one priority and is always at the forefront of all that we do. 

American operates 304 737-800 aircraft and we have identified an issue with the quality of work conducted on overhead bins on two of these Boeing 737-800 aircraft. The interiors on these aircraft were recently updated by a long-time FAA-licensed vendor. 

After further inspection by American, the work that was conducted on these two aircraft was not up to our standards. Out of an abundance of caution, we have proactively removed from service the additional 12 aircraft that were updated by this vendor and have notified the FAA.  We will perform the additional inspection work on these 14 aircraft . Though the issue did not impact the safety of flight of these aircraft, we are working with our vendor and the FAA to immediately address the issue. 

We never want to disrupt our customers’ travel plans, and we are support for the trouble this has caused. Our team has rebooked all customers that were impacted by nearly 40 flight cancellations thus far and will continue to work proactively to get our customers to their final destination.”

Flight Attendants Losing Patience 

As flights are cancelled, flight crew members are again questioning the safety of the newly reconfigured interiors.

They are waiting to hear from the Association of Professional Flight Attendants with more details of how the situation is being approached by the union.

It has not been confirmed whether or not flight attendants will lose flight hours and pay due to the cancellations.



Gailen David is co-host of the nationally syndicated travel talk show, "The Jet Set" with over 1.8M weekly viewers in over 200 television markets in 12 countries. A former flight attendant, he leads a global discussion about "Jetiquette", the rules or code of civilized travel. Gailen is a frequent contributor to CNN, HLN and USA Today on topics related to the airline travel experience and of course, Jetiquette. Visit Gailen's website

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